Spa Policies
Appointments and Reservations
We highly recommend scheduling spa appointments prior to your arrival. Reservations are subject to availability.
Cancellation Policy
Treatment times and therapists are reserved specifically for you. Should you need to cancel or make a change to your appointment, please contact us at least 24 hours prior to your scheduled time. Groups require a 48 hour cancellation notice. When booking an appointment online, if you cancel your appointment with less than 24 hours notice, you will be charged 50% of the total service or services you were booked for. No shows and rescheduled appointments will also be charged the 50% fee. The 50% fee charged for rescheduled appointments will be applied towards your service on the new scheduled date.
Your Arrival
Please arrive at least 10-15 minutes prior to your scheduled appointment time.
Late Arrivals
We will always try to accommodate your treatments, but a late arrival may result in a reduction of treatment time due to adjacent bookings.
Dress
Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our therapists are trained to drape your body in a discreet manner, assuring your privacy at all times.
Quiet Zone
Please respect the privacy and solitude of other spa guests by speaking in a soft voice and turning off cell phones.
Heath Concerns and Communication
Our therapists and staff are fully trained professionals who design your treatments to benefit your body to its fullest. Prior to your service, we encourage you to be as open as possible in communicating any concerns, pains, injuries, pregnancies, or special requirements as to ensure your service will meet your needs perfectly.
Covid-19
All precautions are taken to sanitize and clean the spa on a daily basis. All service areas are disinfected between clients. Mask are optional. If you would like your service provider to wear a mask please ask them to do so and they will.Our goal is to make our clients feel safe and comfortable.
Valuables
We always suggest bringing the bare minimum. Although fully secured, we cannot assume responsibility for lost or stolen items.
Gift Cards and E-Gift Cards
Gift Cards and E-Gift Cards are non - refundable. All Gift Cards and E-Gift Cards are final sales and may not be returned or refunded.
Moon Blossom Day Spa Gift Cards and E-Gift Cards expire after one year, if a Gift Card or E-Gift Card is lost or stolen we are not responsible for replacing the amount of the Gift Card or E-Gift Card.
Gratuities
Gratuities have not been included in spa service prices and are left solely to your discretion. Standard consideration is 15-20% of the fee for each spa service.
Youth
Adults 18 years and older are welcome to enjoy massages, facials and body services. For spa services children 10-17 years old must have a signed consent form provided by his or her parent prior to any service. A parent must be present at time of check -in.
To protect the tranquil nature of the spa and its environment, children under 10 are not permitted in or to use the spa facility at any time.
Spa Services
All spa services are final sales.Spa services are only refundable up to 24 hours after the service if there is an issue with your service.If there is an issue with your service please ask to speak with the spa manager or owner at the time of the service.
Retail Sales
All retail purchases are refundable for 30 days from the purchase date with the receipt and unopened.If a product is open we can not return it.